Please allow 1 – 3 business days of processing time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via UPS, USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States: 4 – 14 Business days
Average transit times to International: 15 – 30 Business days
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. Rest assured, any shipping delays will be communicated.
Please expect to wait up to 60 days* for Countries like Brazil with a slower postal system.
Please also be aware that the postage time does not include handling and processing prior to shipment.
*Based on previous orders and postal office estimations
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@westseller. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with: – Your order number.– A picture of the damaged product. Once received, we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours?
Notice: There are certain delays on all carriers due to the global pandemic of COVID-19 (aka coronavirus). However, We are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we’ll get through this temporary phase soon and keep delighting you with our best service possible. We are sincerely thankful for your continued support and business.
For More Information Please Email Us at email@example.com